ZE Support
Setup, coverage, orders and returns, answered.
Help topics.
Getting started
How do I set up my radios?
Charge them, then hold the power button until the screen lights up. They connect to LTE on their own. Radios bought together are already in one group, so you can talk right away.
How do I add a radio to my group?
Order the extra radios, choose “Add to my group” in the buy box and enter your group name. They join as soon as they power on.
Is it safe for kids?
Calls are encrypted and only reach radios in your private group, and it has no web browser or apps. It can’t call 999 (or 112), so kids should still know how to reach help another way.
Is it waterproof?
Yes. ZE Radio is waterproof, dustproof and shockproof, and military-grade tough.4 Make sure the USB‑C port is dry before you charge it.
Privacy & security
Are our calls encrypted?
Yes. Every call is encrypted and goes only to the radios in your group.
Can anyone outside our group hear us?
No. There are no public channels, so strangers can’t tune in the way they can with regular walkie-talkies.
Do you record our conversations?
No. ZE doesn’t record or store your conversations.
Coverage & range
How far can I talk?
Anywhere in the UK with LTE coverage. If you can use mobile internet in that area, our radios will work. 1
Does it work indoors?
Usually, anywhere a phone gets LTE. Basements, lifts and remote areas can lose coverage.
Lifetime service
Are there any monthly fees?
No. Service is included for the life of your radio, with no monthly fees, no annual fees and nothing to renew.2
Is there a contract?
No. There’s no contract, no subscription and nothing to cancel.
Orders & delivery
When will my order arrive?
Orders are delivered free and arrive in 2–4 working days. You’ll get tracking by email.
Do you deliver outside the UK?
Not yet. ZE Radios are sold and supported for use in the UK only.
Returns & warranty
How do I start a return?
You have 45 days from delivery. Send us your order number with the form below and we’ll email a free return label. This does not affect your statutory rights.
What does the warranty cover?
Defects in materials and workmanship for three years. We’ll repair or replace your radio. This does not affect your statutory rights.
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